Charlene Balfour

Charlene Balfour, Managing Director, Head of Utilities at BNY Mellon, has responsibility for the core areas in the Client Lifecycle, including Contracts, Know Your Customer (KYC), Client Activation, Tax and Billing; and delivery of BNY Mellon’s Anti-Money Laundering (AML) KYC regulatory remediation program. She joined BNY Mellon from JPMorgan where she held several senior leadership roles, including Head of Wholesale Client Onboarding Transformation, Global Operations Control Managers and Lead Auditor for regulatory compliance. Charlene also serves as Board Treasurer of GrowNYC, a non-profit organization focused on sustainability and the environment. She earned a Bachelor of Science degree in Mathematics and Computer Science from Howard University.