Jeff Scola

Jeff Scola is an innovative and established Technology and Digital Product Executive at TIAA. With more than twenty-five years of experience leading large-scale software transformations, Jeff is an advocate for strong business and client facing team partnerships. Jeff’s business facing technology team is charged with delivering simple and intuitive client experiences for our 16,000 institutions, 4+ million plan participants, clients, and associates.

During his tenure at TIAA, Jeff has been at the center of some of the biggest technology transformation programs. He leads a team that designs, develops and supports our web, mobile, telephone and Desktop channels – all of which make up the technology that enables electronic interactions with customers and with each other.

Under Jeff’s leadership, his Agile team delivered numerous web and call center transformations of award-winning quality: TIAA’s B2C and B2B websites are #1 in DALBAR and top-rated by Corporate Insight and our National Contact Center has won numerous Stevie awards for Contact Center excellence.

Jeff is committed to making digital channels the easiest way to do business, empowering customers to access services and content through their “channel of choice.” He cultivates people, skills and ideas, evolving the business to integrate new technologies in a useful, cost-effective way – all to deliver an experience that is clear, simple and sophisticated.